Last Updated: November 2025

At Open Arms Personal Care, we strive to provide consistent, high-quality home care services. This Refund Policy explains how payments and refunds are handled when paying for services through our website or secure payment portal.

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1. All Payments Are Final

All payments made to Open Arms Personal Care—whether one-time or recurring—are final.
Because home care services are scheduled, delivered in real time, and assigned to caregivers, we do not issue refunds for services once payment has been processed.

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2. Billing Questions or Corrections

If you believe there is a billing error, please contact us before making a payment so we can review your invoice and resolve any concerns.

Contact:
Phone: 757-616-0552
Email: info@openarmspc.com

We will respond promptly and work with you to clarify or correct any issues.

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3. Payment Processing

Online payments are processed securely through Integrated Healthcare Group’s payment portal.
All credit card information is collected and stored directly by the payment provider—not by Open Arms Personal Care.

We do not access, store, or manage your credit card data.

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4. Service Cancellations

If you need to cancel or adjust scheduled services, please contact our office as soon as possible.
Schedule changes do not qualify for a refund of previous payments but may affect future billing periods.

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5. Changes to This Policy

We may update this Refund Policy as needed.
The “Last Updated” date above reflects the most recent revision. Continued use of our website or payment portal constitutes acceptance of the updated policy.

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6. Contact Us

For questions about this policy or assistance with billing, please contact:

Open Arms Personal Care
Phone: 757-616-0552
Email: info@openarmspc.com