Frequently Asked Questions
1. What services does Open Arms Personal Care provide?
We offer non-medical in-home care including personal care, companionship, meal preparation, light housekeeping, medication reminders, mobility assistance, transportation, and respite care for families.
2. Who can receive home care services?
Our services support seniors, adults with disabilities, individuals recovering from illness or surgery, and anyone who needs help with daily activities to stay safe and independent at home.
3. Do you provide care in areas outside Norfolk, VA?
Yes. We serve Norfolk as well as surrounding Hampton Roads communities including Chesapeake, Virginia Beach, and Portsmouth. Contact us to confirm your location.
4. What is non-medical home care?
Non-medical home care includes personal support such as bathing, grooming, toileting, meal prep, mobility assistance, errands, companionship, and household help. We do not provide medical or nursing care.
5. How are your caregivers trained and screened?
All PCAs, CNAs, and caregivers receive proper training, background checks, reference checks, and ongoing supervision to ensure safety and quality care.
6. How quickly can services start?
Most clients can begin receiving care within a few days. In urgent cases, we may be able to start sooner. Call us to discuss immediate availability.
7. How does the care assessment work?
We conduct an initial consultation to understand your needs, routines, safety concerns, and preferences. From there, we create a personalized care plan and match you with the right caregiver.
8. What are the costs for home care services?
Rates vary based on care needs, frequency, and shift length. We provide transparent pricing and customized quotes during your consultation.
9. Do you accept insurance or Medicaid?
Some clients may qualify for Medicaid or long-term care programs. We can help determine eligibility and walk you through available options.
10. Can I choose the hours or schedule?
Yes. We offer flexible scheduling including hourly visits, full-day support, overnight care, and respite care. We work around your lifestyle and routines.
11. What signs indicate my loved one may need home care?
Common indicators include declining hygiene, forgetfulness, mobility issues, falls, loneliness, missed medications, poor nutrition, or difficulty managing household tasks.
12. How do I get started with Open Arms Personal Care?
Call 757-616-0552 or fill out our online questionnaire. A team member will contact you to discuss your needs and guide you through the next steps.
Do you have any additional inquiries?
We are here to help. Let’s chat through your questions together.